Managing Employee Complaints… The Complaint Spectrum
In a previous email, I talked about the importance of savoring a “curiosity cocktail” when handling individual complaints from your team. But what happens when...
Feeling like your team culture needs a boost? You’re not alone!
Feeling like your team culture needs a boost? You’re not alone! One thing I hear often is that team cultures can feel negative or even...
Have you Assessed Your Team’s Culture Lately?
A common theme I hear when working with organizations or during keynote talks is that the culture feels a bit negative or even toxic, and...
The places we live, visit, and dream of traveling to all help shape who we are. This week, I’m celebrating two of those places—Iowa and Wisconsin!
The places we live, visit, and dream of traveling to all help shape who we are. This week, I’m celebrating two of those places—Iowa and...
Essential strategies for leaders and teams in safety.
As a longtime healthcare operations leader, safety is more than a priority—it’s personal. And now that I’m a parent, let’s just say my safety radar...
Sip on This: A Curiosity Cocktail for Handling Complaints
Sip on This: A Curiosity Cocktail for Handling Complaints Someday, I’ll bring a cocktail on stage… but for now, let me introduce you to what...
Regulation changes, budget cuts, re-orgs (again), turnover.
Ever felt like the world is happening to you instead of the other way around? Flat tire. Contractor ghosted you. Kid gets sick on the...
Culture should NOT be like Voldemort—He Who Must Not Be Named.
Culture should not be like Voldemort from Harry Potter—he who must not be named. Ever stopped to think about what team culture really is? It’s...
Why do ghosts like to ride in elevators?
Why do ghosts like to ride in elevators? It’ raises their spirits! Weekend speaking events are rare, but this weekend was a busy one—husband out...