Have Good Ripple Effect

I recently had the chance to share my signature keynote with a powerhouse room of amazing bureau agents and fellow speakers. It was one of those moments I’ll never forget. But honestly? The conversation later in the hotel lobby might’ve left an even bigger impression. One of the agents and I got to talking about … Read more

Sip on This: A Curiosity Cocktail for Handling Complaints  Someday, I’ll bring a cocktail on stage… but for now, let me introduce you to what I like to call a “work cocktail.” And no, it’s not the kind you’re thinking of—it’s a cocktail for handling complaints! Imagine one of your direct reports comes to you … Read more

Ever felt like the world is happening to you instead of the other way around? Flat tire. Contractor ghosted you. Kid gets sick on the most important day or your career. You spill coffee right down the front of you. It’s easy to get caught up in that mindset, especially at work or in our … Read more

Culture should not be like Voldemort from Harry Potter—he who must not be named. Ever stopped to think about what team culture really is? It’s one of my favorite topics to dive into with audiences because the answers are always as varied as the people themselves. When I ask folks to define it—not just the … Read more

With the kids back in school (and my snack pantry finally getting a break), I’ve found myself with a bit more freedom. And by freedom, I mean I’ve reclaimed my favorite coffee shops. The hustle, the bustle, the buzz of conversation—it’s all fuel for my extroverted soul. So, there I was, nestled into my usual … Read more

Your a few men down (or women)…short staffed by 234% One of my go-to leadership strategies, especially when a leader is wrestling with a challenge, is to ask them to zoom out for a moment. Imagine someone else—let’s call them “Leader You 2.0″—is in charge of your team. What advice would you give this Leader … Read more

This summer we took a trip to San Diego, and I’ve been reflecting. We went with some friends, and each of us had one “bucket list” item to check off. Mine was a relaxing beach day—sand, sun, waves, food, drinks—the works. Another wanted to catch a baseball game, which he almost made more exciting by … Read more

It’s easier to do it myself. Delegation—it’s a word that often sparks a mix of anxiety and frustration. I’ve had countless conversations with leaders who confess their struggle with it. “It’s easier to do it myself,” they say. “I just don’t trust anyone else to get it right.” Or, “The last time I delegated, it … Read more