She explains that culture isn’t built by slogans or posters, it’s created by our everyday ways of being, the traditions, habits, and beliefs we practice often without even realizing it.

Lisa encourages her audience to visualize a specific team or department and reflect on two questions: What’s their attitude? and What’s normal to see? From casual comments after meetings (“That could’ve been an email”) to shared frustrations (“Why does everyone hit reply all?”), these little moments reveal what’s truly accepted within a workplace.

Through humor and relatable storytelling, including a new nurse asking if “they take a lunch” and being told, “We work until the work is done,” Lisa reminds us that culture lives in these small, unspoken norms. It’s the collection of everyday choices and behaviors that define who we are as a team and how we work together.