🌟 Sip on This: A Curiosity Cocktail for Handling Complaints 🌟
Ever had one of those days where a team member comes to you, visibly frustrated, venting about a new policy that's throwing a wrench in their workflow? It’s not just a minor grumble—it’s something deeper that could ripple through the team and impact your culture.
Here’s where you mix up a special “cocktail”—not the kind you drink, but a curiosity cocktail 🍹.
Imagine a bright pink drink with pineapple and strawberries, served in a thick, oversized glass. You lean in for that first sip, thinking, “This is too good to rush—shouldn’t this be shared?”
Handling complaints is just like that: Don’t rush. Lean in. Ask questions. What’s really bothering them? Is it the workload? The lack of consultation? Or maybe something else entirely?
Take your time, get a “taste” of the conversation, and you might find that the issue isn’t just the change, but a feeling of being unheard. Many times, our complaints start small and over time, they grow. Not being heard or considered may be the solution.
Good leadership is like a well-crafted cocktail—best enjoyed slowly, with an open mind. 🍹✨
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