From fostering accountability, shaping culture, and engaging your team, you'll discover tools to help your leadership create lasting impact.
Because you happen to your team,
not the other way around.
Ever wonder how your health impacts your stress and joy?
New Episode Alert! Sometimes I talk about things other than work and team culture… Ever wonder how your health impacts your stress and joy? This...
What Weather Are You Bringing?
Did you know that 93% of communication is non-verbal? Research shows that tone of voice, facial expressions, and body language account for the majority of our impact...
The magic isn’t in the speaker, it’s in the message.
I recently had the chance to share my signature keynote with a powerhouse room of amazing bureau agents and fellow speakers. It was one of...
Managing Employee Complaints… The Complaint Spectrum
In a previous email, I talked about the importance of savoring a “curiosity cocktail” when handling individual complaints from your team. But what happens when...
Feeling like your team culture needs a boost? You’re not alone!
Feeling like your team culture needs a boost? You’re not alone! One thing I hear often is that team cultures can feel negative or even...
Have you Assessed Your Team’s Culture Lately?
A common theme I hear when working with organizations or during keynote talks is that the culture feels a bit negative or even toxic, and...
The places we live, visit, and dream of traveling to all help shape who we are. This week, I’m celebrating two of those places—Iowa and Wisconsin!
The places we live, visit, and dream of traveling to all help shape who we are. This week, I’m celebrating two of those places—Iowa and...
Essential strategies for leaders and teams in safety.
As a longtime healthcare operations leader, safety is more than a priority—it’s personal. And now that I’m a parent, let’s just say my safety radar...
Sip on This: A Curiosity Cocktail for Handling Complaints
Sip on This: A Curiosity Cocktail for Handling Complaints Someday, I’ll bring a cocktail on stage… but for now, let me introduce you to what...